Education
Increased 30% course completion rates
Challenge
Too many learners were starting courses and never finishing. Without timely support or nudges to re-engage them, drop-off happened quietly, and there was no scalable way to intervene before it was too late.
Solution
An AI learning assistant was deployed to support learners in real time - answering course questions, sending personalised progress nudges, and flagging at-risk learners to instructors before they disengaged completely.
Implementation
Integrated the agent into the learning platform and student portal. Connected it to course content, the FAQ database, and the internal knowledge base to ensure accurate, consistent support for learners.
Optimization
Drop-off patterns were analysed weekly to refine when and how the agent intervened. Nudge timing and tone were adjusted per course type, improving re-engagement rates significantly within the first month.
30%
Increase in course completion rates
40%
Reduction in unanswered learner questions
2 weeks
To full deployment
"We knew learners were dropping off. We just couldn't reach them all in time. Now something is always there when they need it."
Head of Learning Experience